Contact Billing Support

Contact Billing Support

If something looks wrong with a payment, our team can help. Sending the right details the first time means a faster answer.

How to reach us

• Email: support@xhack.io
• Website: xhack.io/contact

What to include

Always include:

• your account email
• your plan name
• a short description of the problem

For a card payment

• the date and amount of the charge
• the last four digits of the card

Never send a full card number, the security code or your password.

For a crypto payment

• the transaction hash (also called the TXID)
• the coin and the network
• the amount you sent
• the address you sent it to
• a screenshot of your payment page, if you can

For a refund request

Use the subject Refund Request and tell us the plan and the reason. Card subscriptions can be refunded pro-rata, and crypto payments and AI API credits cannot. See Refunds by payment method.

What to expect

We review billing requests and aim to reply within 5 business days. Approved card refunds are issued to the original card within 10 business days. Your bank may take a further 5 to 10 business days to show the money.

Helpful pages

• Underpaid crypto payment
• Wrong coin, network or address
• Card payment failed
• Chargebacks and disputes