Documentation
Install
Billing
- Payment Methods and Gateways
- Verification, Limited Access and Trials
- Verify Your Identity to Get Full Access
- Buy a Subscription with a Card
- Buy a Subscription with Crypto
- Underpaid Crypto Payment
- Upgrades and Proration
- Renew a Crypto Subscription
- Card Payment Failed
- Cancel a Subscription
- Refunds by Payment Method
- AI API Credits
- Add AI Funds
- Wrong Coin, Network or Address
- Overpaid Crypto Payment
- Crypto Payment Delays and Deadlines
- Free Trial and Billing
- Taxes, Fees and Currency
- Chargebacks and Disputes
- Contact Billing Support
Overpaid Crypto Payment
An overpayment means you sent more than the amount due.
What happens
Your plan is activated, because the amount due has been paid in full.
We are not obliged to return the extra, because crypto payments are final. In practice, we may, at our discretion, do one of two things:
- credit the extra toward your future fees, or
- return it to you, less network and processing costs
If you have overpaid and want to ask what can be done, contact support with your account email and the transaction hash. See Contact billing support.
How to avoid it
- Send the exact amount shown on your payment page.
- If your wallet shows the amount in a different currency, check the conversion before you send.
- Do not round up.
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